When Do I Pay for My Special Order - When I Place the Order or When It Is Completed?


Dear PurseBop:

If you place a Hermès SO in 2022 for 2023 arrival, would you pay the 2023 increased price or the price at the time the order was placed? 

Dear Special Order Purchaser:

Special Orders are a very special opportunity to create a one of a kind handbag based on the colors and leathers made available during that season, selected specifically for special orders. Once your preferences are documented on the Hermès form, it is submitted to Paris. It generally takes from 6 months to 18 months to receive your special order from Paris. However, it may take longer based on the color, leather, and style chosen. For instance, Sellier style in chévre leather tends to take longer than a Retourne bag in Togo leather. 

No payment is due when the Special Order is placed. Payment is made when the bag arrives and upon your approval and acceptance of the bag. Note that there is no obligation to accept the Special Order bag you created. Sometimes (rarely, but it does happen) changes were made by Paris that may not be what you hoped for, or life circumstances change that may make it difficult to purchase the bag at that time. You may refuse the bag and the boutique is then able to offer the bag to one of their customers.

There are often price increases that could occur between the time you placed the Special Order and the time it arrives from Paris to your home boutique. For this reason, you will pay the price of the bag at the time the bag arrives and when you pick it up. There is no additional charge because it is a Special Order. It will be the same price as a similar bag that is not a Special Order at the time of purchase.


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