Hermes recently introduced a new system at the FSH store in Paris to help manage lines and appointment times for leather goods. Many members of our community have already shared their experiences with the new system, and we want to open up the discussion even more! Please share your stories (both new and old) and thoughts in the comments below about shopping at Hermes in Paris.
For a full breakdown of the how the shopping process works read the features down below:
New System in Paris to Buy a Birkin
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Hermes Fabourg, the flagship store and the heaven of every Hermes addict, at least they say. The store had two main entrances and while we lined up at the second door from 9:15, people from the first door were allowed to enter at 10:30 and it wasn’t until at least 10:45 till we were able to walk in the store. We were asked to line up inside the store again, we queued up to get an appointment timing. Being 4 ladies, we took 4 appointment timings different but around the same time at 1:55 mine was initially. We browsed the store, the shoe section and bought 4 pairs of shoes while we waited. The store is big, photography isn’t allowed and it was crowded. The closer our appointment timings got, the more they were delayed. Mine was delayed till 3:15, so we decided to walk across the street and have lunch at a neighboring restaurant named “bread and roses” which is of French cuisine. Going back to the store, I was SMSed the name of my sales assistant and where to meet her. My sales assistant was not as welcoming as I expected, I excused her being 4:00 pm already and with all the crowd. She asked what was I looking for and I precisely specified I would like a Birkin in a dark color, no specific hardware or leather. I said I prefer size 30 but I’m fine with a 25 or a 35 as long as it’s a Birkin. She asked what other bags should she get me I said a 4th option is a Kelly 28 and she insisted on me to choose another bag so I said a pochette. She left for around 10 minutes and came back with a little box, she took me to the private room and revealed it. Blue paon swift leather with palladium hardware, color is new from the season ss16. I asked if I can still get a Birkin and she said she didn’t have anything. I heard her speaking in the phone in French mentioning the pochette she offered me and the word “familia”. I know that Hermes sells only one bag per household but this was far from what I originally wanted. I asked if I can still buy a Birkin any other day, she said if I got the pochette I wouldn’t be able to buy a Birkin of any member from the Kelly family (kelly, pochette or Kelly cut) for 6 months in advance. I decided to get it since it was a very long wait either ways. On my way to the cashier I asked for a herbag, mini evelyne, bolide in a small size, jypsiere in a small size but I was told she doesn’t have any. I lined up at the cashier to pay and get my tax refund. I wasn’t very happy with what I scored at first but I think I’m starting to like the bag. My sister was offered a black pochette and my second sister was offered a red pochette, when she asked if she can get a dark or more neutral color, her SA said “your sister already got a black one” as an excuse they can’t offer her any “better” color.
We left the store around 5:30 with six Hermes orange bags in total and my mother, offered a Kelly cut, decided to skip it and come again for her dream bag.
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