Back in August 2017 PurseBop published an account of the new system at Hermes Paris FSH to buy a Birkin or Kelly, courtesy of @luvre.hermes.
Read: New Development In the System To Buy A Birkin
Managing Editor Maura Carlin just returned from Paris. She shares her experience with the new appointment system:
I went to Paris. Or perhaps I should say I went to Hermes in Paris, as unwittingly three days of my short trip revolved around the FSH store. I was maneuvering my family of five, two of whom had never been to the City of Lights, through sights and streets in cold, rainy, windy weather trying to experience as much as possible in the few short days between Christmas and New Year’s. And, of course, I tried to buy a Birkin or Kelly.
We landed early the day after Christmas, a Tuesday. Pre-trip I tried to book an appointment but the online system was closed both Sunday Christmas Eve day and Monday Christmas Eve. Somehow I remembered to sign onto the website at 10:30am to register to request an appointment. Actually it was more like 10:33 over breakfast at a café on the Champs when I said “holy crap” and 10:36 when the site acknowledged my request.
As you can see, I would know at 7:45pm whether I had an appointment.
Voilà! I received an email at 7:47pm confirming my appointment for the next day. In the email I was given a link to check for the time of the appointment, which is subject to (repeated) change.
After lunch on Day 2 I began checking the appointment time. To my surprise, the slot moved to 5:15. Thirty minutes later it was 4:40, then 4:30, ultimately changing nine times (that I saw) between 2 & 4pm before landing on 4:45pm, when I learned a sales associate was ready for me.
Upon entering the store, I was directed to the leather appointment desk where I was asked for my passport and told I would be helped shortly. I waited about two minutes before being greeted by a lovely French woman. She told me up front that they had little stock but said she would check and asked what I was seeking. I explained a smaller size Kelly (my 35 is too big) and gave her a few neutral colors. She suggested K25; I said probably 28 and we also agreed on B30. She returned about 15 minutes later and said there was nothing but she had checked with her sales manager who said to return the next day at 12:30. I asked that we do it a bit later – and we settled on 1pm.
The next day I arrived a few minutes before 1pm and was told my SA was running about 30 minutes late. As I waited, I observed the leather department being busy but not crazy so. It was mostly calm except for one apparently frustrated customer who loudly proclaimed “and that’s why this store is such a fail.” Yes, in English. American English. I did not see any big or bag boxes that I could identify. At 1:30 I inquired and the greeter said she would call my SA.
Ultimately I was told she was not available and that nothing had come in but I was asked to return the next day at 11. She gave me an appointment card to show upon my return.
My third visit followed an early morning museum trip. At 11am the leather department (and the store in general) was calm. I showed my appointment card and my SA was called. She came immediately – apologetic about the prior day, that she’d been tied up with a very high VIP (whatever that means). She also apologized that she had checked with the Manager and there were no bags and no shipments coming that day or the next. She urged me to return to Paris and email her in advance. Yes, she gave me her card.
So…all in all… three days, zero bags. On the other hand, there was no waiting in line or drama. The store and staff were lovely. There just weren’t any bags. And I believe it. Do you?